{"id":45,"date":"2017-02-02T22:32:51","date_gmt":"2017-02-02T22:32:51","guid":{"rendered":"http:\/\/timothycollins.net\/?page_id=45"},"modified":"2018-10-06T02:40:21","modified_gmt":"2018-10-06T02:40:21","slug":"resume","status":"publish","type":"page","link":"https:\/\/timothycollins.net\/?page_id=45","title":{"rendered":"Resume"},"content":{"rendered":"\n\n\n\n\n\n\n\n\n\n
EXPERIENCE<\/span>
\n<\/strong><\/td>\n<\/tr>\n
2016 – Present<\/td>\n Technical Instructor \u2013 The Academy, Fort Lauderdale, FL<\/strong><\/p>\n
    \n
  • Prepping students for the MTA 366, MCSA 740-741-742, A+, Net+, MCSE 744<\/li>\n
  • Teaching adult classes as well as summer young adult programs<\/li>\n
  • Creating materials for instruction and classroom presentation<\/li>\n
  • Evaluating student abilities and coaching for success<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
2013 – 2016<\/td>\nSupervisor – Teleperformance<\/strong> \/ North Ft Lauderdale, FL
\n<\/strong><\/p>\n
    \n
  • Management of technical support specialists in a fast-paced environment.<\/li>\n
  • Education and coaching of technicians for quality and accuracy<\/li>\n
  • Provide interviews and selection of new support personnel.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
2011 \u2013 2012<\/td>\nNetwork Administrator – Accelerando \/ High Point, NC<\/strong>
\n<\/strong><\/p>\n
    \n
  • Installation and repair of networks, systems, servers, and software.<\/li>\n
  • Worked with a variety of customers with various platforms and requirements.<\/li>\n
  • Advise and provide solutions to companies concerning their IT needs.<\/li>\n
  • Provide support for MS Office, Email, Filtering, and AV products.<\/li>\n
  • Provide support for Counterpoint 7 and SQL systems.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
2007 -2010<\/td>\nIT Director – Nation Home Furnishings Assoc., High Point, NC<\/strong><\/p>\n
    \n
  • Manage computer department including network, CRM, and mail room.<\/li>\n
  • Supervisory experience with career planning, evaluation and review.<\/li>\n
  • Training on MS Windows, MS Office, and other computer programs.<\/li>\n
  • Responsible for telephony systems.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
2004 – 2006<\/td>\nDouble Agent \u2013 Geek Squad \u2013 Best Buy, Greensboro, NC 27407<\/strong><\/p>\n
    \n
  • Provided customer service for clients in their homes or businesses.<\/li>\n
  • Support for All Windows, Servers, Workstations, and peripherals.<\/li>\n
  • Training for Windows, Cameras, and other computer peripherals.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
2000 – 2003<\/td>\nCustomer Support Analyst \u2013 Hill-Rom, Netlinx, Cary, NC 27511<\/strong><\/p>\n
    \n
  • Provided customer service support for hospital sites.<\/li>\n
  • AIX 4.3.3 platform on RS6000 hardware with Oracle 7.1.4 support.<\/li>\n
  • Support of Explora X-Terms and PC Workstations with Exceed Software<\/li>\n
  • Performed nightly maintenance of AIX and Oracle DB file systems.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
1997 – 2000<\/td>\nHelpdesk Analyst \u2013 Lowe\u2019s Hardware, North Wilkesboro, NC
\n<\/strong><\/p>\n