Resume

EXPERIENCE
2016 – Present Technical Instructor – The Academy, Fort Lauderdale, FL

  • Prepping students for the MTA 366, MCSA 740-741-742, A+, Net+, MCSE 744
  • Teaching adult classes as well as summer young adult programs
  • Creating materials for instruction and classroom presentation
  • Evaluating student abilities and coaching for success
2013 – 2016 Supervisor – Teleperformance / North Ft Lauderdale, FL

  • Management of technical support specialists in a fast-paced environment.
  • Education and coaching of technicians for quality and accuracy
  • Provide interviews and selection of new support personnel.
2011 – 2012 Network Administrator – Accelerando / High Point, NC

  • Installation and repair of networks, systems, servers, and software.
  • Worked with a variety of customers with various platforms and requirements.
  • Advise and provide solutions to companies concerning their IT needs.
  • Provide support for MS Office, Email, Filtering, and AV products.
  • Provide support for Counterpoint 7 and SQL systems.
2007 -2010 IT Director – Nation Home Furnishings Assoc., High Point, NC

  • Manage computer department including network, CRM, and mail room.
  • Supervisory experience with career planning, evaluation and review.
  • Training on MS Windows, MS Office, and other computer programs.
  • Responsible for telephony systems.
2004 – 2006 Double Agent – Geek Squad – Best Buy, Greensboro, NC 27407

  • Provided customer service for clients in their homes or businesses.
  • Support for All Windows, Servers, Workstations, and peripherals.
  • Training for Windows, Cameras, and other computer peripherals.
2000 – 2003 Customer Support Analyst – Hill-Rom, Netlinx, Cary, NC 27511

  • Provided customer service support for hospital sites.
  • AIX 4.3.3 platform on RS6000 hardware with Oracle 7.1.4 support.
  • Support of Explora X-Terms and PC Workstations with Exceed Software
  • Performed nightly maintenance of AIX and Oracle DB file systems.
1997 – 2000 Helpdesk Analyst – Lowe’s Hardware, North Wilkesboro, NC

  • Provided customer service for store locations using Lotus Notes for records.
  • AIX 4.2 platform on RS6000 hardware with Genesis software support.
  • Use of SNA & Telnet communications across a satellite network.
  • Knowledge of secondary support systems such as Phase-One
EDUCATION
2017 – Present The Academy, Fort Lauderdale, FL 33309

A+ Certification – Security + Certification
MCSE/MCSA/NET+ – Completed/Passed – Working on Certifications
2009 Certification: (Spanish) Interpretation in Health and Human Services

Forsyth Technical Community College
2100 Silas Creek Parkway
Winston-Salem, NC 27103
2006 Degree: Bachelors in Criminal Justice

Kaplan University
1320 S Dixie Hwy
Coral Gables, FL 33146
2001 Degree: Associates in Theater

Guilford Technical Community College
601 High Point Road
Jamestown, NC 27282
CERTIFICATES

Spanish Interpretation in Health and Human Services
Forsyth Technical Community College
Winston-Salem, NC 27103

LANGUAGES

Spanish, English, Limited French, Basic Sign Language

SKILLS

Microsoft Windows XP, 7. 8, & 10, Microsoft Server 2003, 2008, 2012
Microsoft Office Suite 2003 – 2016: Word, Excel, PowerPoint, Outlook
MS Exchange Servers, Symbol and Unix Environments
Cisco Routers, RS6000, X-Pads, Suncoast, P.O.S. Systems, Printers & PC Maintenance

Download